Privacy Policy

Last updated: September 30, 2026

ShivMart (“we”, “us”, or “our”) operates shivmart.online. This policy explains what information may be collected when you browse, place an order, or contact us.

Information we collect

We may collect details you provide, such as name, email address, phone number, delivery address, order details, and messages sent to support. Technical information such as device, browser, and website usage data may also be collected to operate and secure the service.

Payments

Online payments may be processed by our payment service provider, including Cashfree where enabled. Payment credentials are handled by the payment provider through its payment flow; ShivMart does not ask you to send card PINs, UPI PINs, or OTPs to our support team. We may receive payment status, transaction reference, and related details needed to reconcile an order.

How we use information

• To process orders, arrange delivery, and provide customer support.
• To confirm payments, prevent fraud, and maintain records.
• To improve website performance, reliability, and security.
• To meet legal and regulatory obligations.

Sharing and retention

We may share necessary information with delivery, payment, hosting, analytics, and support service providers, or where required by law. We retain information only as reasonably needed for the purposes above, including legal recordkeeping.

Your choices and contact

You may contact us to request access, correction, or deletion of personal information, subject to applicable law and records we are required to retain. Use the Contact Us page for privacy requests. We use reasonable safeguards, but no online system can guarantee absolute security.

By using the website, you acknowledge this policy. We may update it and post the revised version here.