Terms & Conditions

Last updated: September 30, 2026

These terms apply to your use of shivmart.online and orders placed through ShivMart. By using the website or placing an order, you agree to these terms and applicable law.

Products and pricing

Product descriptions, images, prices, availability, and applicable charges are shown on the website. Please review your cart and final payable amount before confirming an order. We may correct an obvious listing or pricing error and will contact you if it affects an order.

Orders and payment

An order is subject to availability and confirmation. Online payment options shown at checkout are processed by the relevant payment provider. An order is not considered paid until payment confirmation is received. Do not share your UPI PIN, card PIN, password, or OTP with anyone, including customer support.

Delivery

Delivery availability, charges, and estimated timelines are displayed during checkout or order confirmation. Delivery estimates may be affected by location, product availability, weather, or logistics conditions. Please provide accurate delivery information and a reachable contact number.

Cancellations, returns, and refunds

Requests are handled under our Cancellation, Return & Refund Policy and any product-specific conditions displayed before purchase. Applicable consumer rights are not limited by these terms.

Customer responsibilities

You agree to provide accurate information, use the website lawfully, and not misuse the website or attempt unauthorized access. You are responsible for keeping your account credentials secure.

Support and changes

For questions or complaints, use the Contact Us page. We may update these terms by posting a revised version here. The version displayed when you place an order will apply to that order, subject to applicable law.