Cancellation, Return & Refund Policy

Last updated: September 30, 2026

Order cancellation

To request cancellation, contact ShivMart as soon as possible and provide your order number. A cancellation can be accepted before the order is processed or dispatched. Orders already dispatched may need to follow the return process.

Returns and damaged or incorrect items

If an item arrives damaged, defective, incorrect, or materially different from its listing, contact support promptly with the order number and clear photos where relevant. Return eligibility may depend on the product category, condition, hygiene or safety restrictions, and the return conditions displayed on the product page or at purchase. Items must not be used beyond what is reasonably needed to inspect them.

Refunds

After a cancellation or return is approved, any eligible refund will be initiated to the original payment method where supported. The time for the credit to appear depends on the bank, UPI app, card issuer, or payment provider. For COD orders, support will explain the available refund method and any information required. We do not request a UPI PIN or OTP to issue a refund.

How to request help

Use the Contact Us page and include your order number, registered contact details, and a description of the issue. Any applicable statutory consumer rights remain unaffected.

Merchant action required: Confirm and publish the actual return window, category exclusions, cancellation cut-off, and COD refund process before accepting orders. Ensure the same terms are shown on product pages and checkout.